Localtel Scheduled Maintenance Notice

TITLE: Network Infrastructure Updates
LOCATION: Chelan County
START TIME: 2:00 AM PST Tuesday January 28th
END TIME: 6:00 AM PST Tuesday January 28th

Services Affected: All Services

Scope: All Chelan county fiber internet customers will lose their internet and VoIP services for 15-30 minutes sometime during the maintenance window. All services should be restored by 6am.

Note: We will have tech support representatives available during the maintenance.
They can be reached at 509-888-5700.

LocalTel has scheduled necessary network maintenance from 2:00AM to 6:00AM, in Chelan County. This maintenance is being done to make critical updates to our network infrastructure and will cause a complete internet and VoIP outage for all fiber customers in Chelan county. We anticipate the actual downtime for each customer to be between 15-30 minutes, but we are calling for a longer window in case there are complications.

CCPUD Networks Maintenance Notice

TITLE: LT Card Upgrade
LOCATION: Plain
START TIME: 11:00 PM PST Thursday January 23rd, 2025
END TIME: 7:00 AM PST Friday January 24th, 2025

Services Affected: All Services

Purpose: Upgrade LT cards to support XGSPON services.

CCPUD Networks Maintenance Notice

TITLE: LT Card Upgrade
LOCATION: Chelan
START TIME: 11:00 PM PST Wednesday January 22nd, 2025
END TIME: 7:00 AM PST Thursday January 23rd, 2025

Services Affected: All Services

Purpose: Upgrade LT cards to support XGSPON services.

CCPUD Networks Maintenance Notice

TITLE: LT Card Upgrade
LOCATION: Sunnyslope, Saddlerock, Western Node
START TIME: 11:00 PM PST Tuesday January 21st, 2025
END TIME: 7:00 AM PST Wednesday January 22nd, 2025

Services Affected: All Services

Purpose: Upgrade LT cards to support XGSPON services.

Late Fee Rate Increase Notice

Effective January 1, LocalTel will be implementing an increase in late payment fees. The basic late fee will increase by $4.00 if a payment is not made on or before your due date. Residential Late Fee will be $10.00 and Basic Business Late Fee will be $12.00

For questions please call (509) 888-8888.

Important Notice From Chelan County PUD: Ongoing and Intermittent Fiber Outage Issues

We are currently addressing intermittent and random fiber outages caused by specific equipment in the field. Approximately 18% of customer-owners subscribing to broadband services using PUD infrastructure may be affected. While not all customers with this equipment are experiencing issues, if you are, please follow the steps below. For assistance, reach out to your internet service provider.

They have started a project to replace those boxes with new models and they will continue that work until all of them have been replaced. LocalTel is committed to aiding them in expediting that project in any way we can. If you are on fiber in Chelan county and your service is down, you may be able to restore the service by rebooting your fiber box.

To reboot your fiber box you first need to locate your battery backup which is about an 8 inch by 12 inch beige box that says Cyber Power, APC power shield or Precision Power on it. It is often mounted in a garage but may also be on an interior wall on the other side of the fiber box. It may also be an outdoor unit mounted near the fiber box and connecting to outdoor power. When you locate it you'll need to unplug it from power and leave it unplugged for a full 2 minutes and then plug it back in. It may take up to 10 minutes for all services to restore after the reboot.

The Chelan PUD has made available the following link for further details on this project.

Fiber Optics ONT Upgrade

Localtel Scheduled Maintenance Notice

TITLE: Network Infrastructure Updates
LOCATION: Chelan County
START TIME: 2:00 AM PST Tuesday January 28th
END TIME: 6:00 AM PST Tuesday January 28th

Services Affected: All Services

Scope: All Chelan county fiber internet customers will lose their internet and VoIP services for 15-30 minutes sometime during the maintenance window. All services should be restored by 6am.

Note: We will have tech support representatives available during the maintenance.
They can be reached at 509-888-5700.

LocalTel has scheduled necessary network maintenance from 2:00AM to 6:00AM, in Chelan County. This maintenance is being done to make critical updates to our network infrastructure and will cause a complete internet and VoIP outage for all fiber customers in Chelan county. We anticipate the actual downtime for each customer to be between 15-30 minutes, but we are calling for a longer window in case there are complications.

TV Lineup Updates

On February 1st, we are happy to announce that MLB Network HD will be added to our Digital Basic tier on channel 255 and MLB Strike Zone HD will be added to our Sports tier on channel 259.

LocalTel has also been notified by NBCU that on or about March 6th, they will be shutting down their Universal Kids network (ch. 205). This decision was exclusively made by NBCU without any input from LocalTel.

Thank you for being a valuable customer and please contact us at 888-8888 with any questions.

L ocalTel Management

CCPUD Networks Maintenance Notice

TITLE: LT Card Upgrade
LOCATION: Plain
START TIME: 11:00 PM PST Thursday January 23rd, 2025
END TIME: 7:00 AM PST Friday January 24th, 2025

Services Affected: All Services

Purpose: Upgrade LT cards to support XGSPON services.

CCPUD Networks Maintenance Notice

TITLE: LT Card Upgrade
LOCATION: Chelan
START TIME: 11:00 PM PST Wednesday January 22nd, 2025
END TIME: 7:00 AM PST Thursday January 23rd, 2025

Services Affected: All Services

Purpose: Upgrade LT cards to support XGSPON services.

CCPUD Networks Maintenance Notice

TITLE: LT Card Upgrade
LOCATION: Sunnyslope, Saddlerock, Western Node
START TIME: 11:00 PM PST Tuesday January 21st, 2025
END TIME: 7:00 AM PST Wednesday January 22nd, 2025

Services Affected: All Services

Purpose: Upgrade LT cards to support XGSPON services.

Localtel Scheduled Maintenance Notice

TITLE: Network Infrastructure Updates
LOCATION: Chelan County
START TIME: 2:00 AM PST Tuesday January 28th
END TIME: 6:00 AM PST Tuesday January 28th

Services Affected: All Services

Scope: All Chelan county fiber internet customers will lose their internet and VoIP services for 15-30 minutes sometime during the maintenance window. All services should be restored by 6am.

Note: We will have tech support representatives available during the maintenance.
They can be reached at 509-888-5700.

LocalTel has scheduled necessary network maintenance from 2:00AM to 6:00AM, in Chelan County. This maintenance is being done to make critical updates to our network infrastructure and will cause a complete internet and VoIP outage for all fiber customers in Chelan county. We anticipate the actual downtime for each customer to be between 15-30 minutes, but we are calling for a longer window in case there are complications.

CCPUD Networks Maintenance Notice

TITLE: LT Card Upgrade
LOCATION: Plain
START TIME: 11:00 PM PST Thursday January 23rd, 2025
END TIME: 7:00 AM PST Friday January 24th, 2025

Services Affected: All Services

Purpose: Upgrade LT cards to support XGSPON services.

CCPUD Networks Maintenance Notice

TITLE: LT Card Upgrade
LOCATION: Chelan
START TIME: 11:00 PM PST Wednesday January 22nd, 2025
END TIME: 7:00 AM PST Thursday January 23rd, 2025

Services Affected: All Services

Purpose: Upgrade LT cards to support XGSPON services.

CCPUD Networks Maintenance Notice

TITLE: LT Card Upgrade
LOCATION: Sunnyslope, Saddlerock, Western Node
START TIME: 11:00 PM PST Tuesday January 21st, 2025
END TIME: 7:00 AM PST Wednesday January 22nd, 2025

Services Affected: All Services

Purpose: Upgrade LT cards to support XGSPON services.

Important Notice From Chelan County PUD: Ongoing and Intermittent Fiber Outage Issues

We are currently addressing intermittent and random fiber outages caused by specific equipment in the field. Approximately 18% of customer-owners subscribing to broadband services using PUD infrastructure may be affected. While not all customers with this equipment are experiencing issues, if you are, please follow the steps below. For assistance, reach out to your internet service provider.

They have started a project to replace those boxes with new models and they will continue that work until all of them have been replaced. LocalTel is committed to aiding them in expediting that project in any way we can. If you are on fiber in Chelan county and your service is down, you may be able to restore the service by rebooting your fiber box.

To reboot your fiber box you first need to locate your battery backup which is about an 8 inch by 12 inch beige box that says Cyber Power, APC power shield or Precision Power on it. It is often mounted in a garage but may also be on an interior wall on the other side of the fiber box. It may also be an outdoor unit mounted near the fiber box and connecting to outdoor power. When you locate it you'll need to unplug it from power and leave it unplugged for a full 2 minutes and then plug it back in. It may take up to 10 minutes for all services to restore after the reboot.

The Chelan PUD has made available the following link for further details on this project.

Fiber Optics ONT Upgrade

Localtel Scheduled Maintenance Notice

TITLE: Network Infrastructure Updates
LOCATION: Chelan County
START TIME: 2:00 AM PST Tuesday January 28th
END TIME: 6:00 AM PST Tuesday January 28th

Services Affected: All Services

Scope: All Chelan county fiber internet customers will lose their internet and VoIP services for 15-30 minutes sometime during the maintenance window. All services should be restored by 6am.

Note: We will have tech support representatives available during the maintenance.
They can be reached at 509-888-5700.

LocalTel has scheduled necessary network maintenance from 2:00AM to 6:00AM, in Chelan County. This maintenance is being done to make critical updates to our network infrastructure and will cause a complete internet and VoIP outage for all fiber customers in Chelan county. We anticipate the actual downtime for each customer to be between 15-30 minutes, but we are calling for a longer window in case there are complications.

CCPUD Networks Maintenance Notice

TITLE: LT Card Upgrade
LOCATION: Plain
START TIME: 11:00 PM PST Thursday January 23rd, 2025
END TIME: 7:00 AM PST Friday January 24th, 2025

Services Affected: All Services

Purpose: Upgrade LT cards to support XGSPON services.

CCPUD Networks Maintenance Notice

TITLE: LT Card Upgrade
LOCATION: Chelan
START TIME: 11:00 PM PST Wednesday January 22nd, 2025
END TIME: 7:00 AM PST Thursday January 23rd, 2025

Services Affected: All Services

Purpose: Upgrade LT cards to support XGSPON services.

CCPUD Networks Maintenance Notice

TITLE: LT Card Upgrade
LOCATION: Sunnyslope, Saddlerock, Western Node
START TIME: 11:00 PM PST Tuesday January 21st, 2025
END TIME: 7:00 AM PST Wednesday January 22nd, 2025

Services Affected: All Services

Purpose: Upgrade LT cards to support XGSPON services.

CCPUD Networks Maintenance Notice

TITLE: LT Card Upgrade
LOCATION: Sunnyslope, Saddlerock, Western Node
START TIME: 11:00 PM PST Tuesday January 21st, 2025
END TIME: 7:00 AM PST Wednesday January 22nd, 2025

Services Affected: All Services

Purpose: Upgrade LT cards to support XGSPON services.