Chelan PUD Maintenance Notice

Next Thursday, December 5th, the Chelan PUD has scheduled maintenance from 11:05AM to 8:00AM Friday December 6th on Mckittrick St road.

Please see the information from the PUD below for further details.

TITLE: Mckittrick St Road Construction
LOCATION: Western Node
START TIME: 11:05 AM PST December 5th, 2024
END TIME: 8:00 AM PST December 6th, 2024

Services Affected: All Services
Purpose: The power poles were moved for road construction. Adding a new section of cable (WST96E) so that it can be relocated to the new poles.

Late Fee Rate Increase Notice

Effective January 1, LocalTel will be implementing an increase in late payment fees. The basic late fee will increase by $4.00 if a payment is not made on or before your due date. Residential Late Fee will be $10.00 and Basic Business Late Fee will be $12.00

For questions please call (509) 888-8888.

Important Notice From Chelan County PUD: Ongoing and Intermittent Fiber Outage Issues

We are currently addressing intermittent and random fiber outages caused by specific equipment in the field. Approximately 18% of customer-owners subscribing to broadband services using PUD infrastructure may be affected. While not all customers with this equipment are experiencing issues, if you are, please follow the steps below. For assistance, reach out to your internet service provider.

They have started a project to replace those boxes with new models and they will continue that work until all of them have been replaced. LocalTel is committed to aiding them in expediting that project in any way we can. If you are on fiber in Chelan county and your service is down, you may be able to restore the service by rebooting your fiber box.

To reboot your fiber box you first need to locate your battery backup which is about an 8 inch by 12 inch beige box that says Cyber Power, APC power shield or Precision Power on it. It is often mounted in a garage but may also be on an interior wall on the other side of the fiber box. It may also be an outdoor unit mounted near the fiber box and connecting to outdoor power. When you locate it you'll need to unplug it from power and leave it unplugged for a full 2 minutes and then plug it back in. It may take up to 10 minutes for all services to restore after the reboot.

The Chelan PUD has made available the following link for further details on this project.

Fiber Optics ONT Upgrade

2025 Price Increase

Dear LocalTel TV Subscribers,

We are committed to continually improving your TV viewing experience and giving you the very best entertainment possible. In the past year alone, we have added new networks to our lineup and upgraded several more to crystal clear High Definition. We also offer amazing TV features like ReStart, CatchUp, unlimited cloud DVR, SureStream Mobility, WatchTVEverywhere, and much more that allow you to be in total control of your home entertainment experience. We see the benefits associated with these features and improvements as worthwhile investments that ensure you have the award-winning quality of service you've come to expect from LocalTel Communications.

As we make these investments, the networks have raised their broadcast rates this year by an unprecedented amount. The sports and local networks, (ESPN, Root Sports, ABC, NBC, CBS, and FOX) which are already the most expensive, are the biggest offenders increasing their rates by up to 25%. While we strive not to pass these on to our customers, unfortunately, we are forced to adjust our prices. As always, we will continue to share that burden by absorbing some of these increases because LocalTel remains committed to delivering the very best programming at a reasonable rate.

Beginning January 1st, the following rates will take effect.

• Basic Cable Service -- $69.95
• Expanded Cable Service -- $141.95

In the coming year, you can expect to see more channels being upgraded to HD while we continue to add new and exciting networks to our lineup. Again, we will continue to push back against the network's unreasonable rate increases and if you would like to help us in the fight, please consider reaching out to your local congressperson.
https://www.govtrack.us/congress//members/WA#representatives

We appreciate your understanding.

Please call us at 509-888-8888 for more details or if you have any questions regarding this information.

Thank you,
LocalTel Communications Management

Chelan PUD Maintenance Notice

Next Thursday, December 5th, the Chelan PUD has scheduled maintenance from 11:05AM to 8:00AM Friday December 6th on Mckittrick St road.

Please see the information from the PUD below for further details.

TITLE: Mckittrick St Road Construction
LOCATION: Western Node
START TIME: 11:05 AM PST December 5th, 2024
END TIME: 8:00 AM PST December 6th, 2024

Services Affected: All Services
Purpose: The power poles were moved for road construction. Adding a new section of cable (WST96E) so that it can be relocated to the new poles.

Chelan PUD Maintenance Notice

Next Thursday, December 5th, the Chelan PUD has scheduled maintenance from 11:05AM to 8:00AM Friday December 6th on Mckittrick St road.

Please see the information from the PUD below for further details.

TITLE: Mckittrick St Road Construction
LOCATION: Western Node
START TIME: 11:05 AM PST December 5th, 2024
END TIME: 8:00 AM PST December 6th, 2024

Services Affected: All Services
Purpose: The power poles were moved for road construction. Adding a new section of cable (WST96E) so that it can be relocated to the new poles.

Important Notice From Chelan County PUD: Ongoing and Intermittent Fiber Outage Issues

We are currently addressing intermittent and random fiber outages caused by specific equipment in the field. Approximately 18% of customer-owners subscribing to broadband services using PUD infrastructure may be affected. While not all customers with this equipment are experiencing issues, if you are, please follow the steps below. For assistance, reach out to your internet service provider.

They have started a project to replace those boxes with new models and they will continue that work until all of them have been replaced. LocalTel is committed to aiding them in expediting that project in any way we can. If you are on fiber in Chelan county and your service is down, you may be able to restore the service by rebooting your fiber box.

To reboot your fiber box you first need to locate your battery backup which is about an 8 inch by 12 inch beige box that says Cyber Power, APC power shield or Precision Power on it. It is often mounted in a garage but may also be on an interior wall on the other side of the fiber box. It may also be an outdoor unit mounted near the fiber box and connecting to outdoor power. When you locate it you'll need to unplug it from power and leave it unplugged for a full 2 minutes and then plug it back in. It may take up to 10 minutes for all services to restore after the reboot.

The Chelan PUD has made available the following link for further details on this project.

Fiber Optics ONT Upgrade

ACP Service Update

Dear LocalTel ACP Customer,

We wanted to reach out to inform you about an update to the Affordable Connectivity Program, which provides a $30 discount to your internet service each month. As of right now the FCC has let us know that April 2024 could be the last month of the benefit due to funding running out. If that is the case, there will be an adjustment to your bill, resulting in a $30 increase.

We will work to keep you updated as changes are made with the FCC. If you have any questions please reach out to customer service at 509-888-8888 or sales@localtel.com

Thank you,
LocalTel Communications

Actualización del Servicio ACP

Estimado cliente de LocalTel ACP,

Queremos informarles sobre una actualización del Programa de Conectividad Asequible, que le brined un descuento de $30 en su servicio de internet cada mes. Segun la información que hemos recibido de la FCC, es posible que en abril de 2024 sea el Ultimo mes en el que se aplicande este beneficiado debido a la falta de fondos. En caso de que eso suceda, habrá un ajuste en su factura que resultará en un aumento de $30.

Trabajaremos para mantenerlos informados a medida que se realicen cambios con la FCC. Si tienen alguna pregunta, no duden en comunicarse con el servicio al cliente al 509-888-8888 o enviar un correo electrónico a sales@localtel.com.

Gracias,
LocalTel Communications

Chelan PUD Maintenance Notice

Next Thursday, December 5th, the Chelan PUD has scheduled maintenance from 11:05AM to 8:00AM Friday December 6th on Mckittrick St road.

Please see the information from the PUD below for further details.

TITLE: Mckittrick St Road Construction
LOCATION: Western Node
START TIME: 11:05 AM PST December 5th, 2024
END TIME: 8:00 AM PST December 6th, 2024

Services Affected: All Services
Purpose: The power poles were moved for road construction. Adding a new section of cable (WST96E) so that it can be relocated to the new poles.

ACP Service Update

Dear LocalTel ACP Customer,

We wanted to reach out to inform you about an update to the Affordable Connectivity Program, which provides a $30 discount to your internet service each month. As of right now the FCC has let us know that April 2024 could be the last month of the benefit due to funding running out. If that is the case, there will be an adjustment to your bill, resulting in a $30 increase.

We will work to keep you updated as changes are made with the FCC. If you have any questions please reach out to customer service at 509-888-8888 or sales@localtel.com

Thank you,
LocalTel Communications

Actualización del Servicio ACP

Estimado cliente de LocalTel ACP,

Queremos informarles sobre una actualización del Programa de Conectividad Asequible, que le brined un descuento de $30 en su servicio de internet cada mes. Segun la información que hemos recibido de la FCC, es posible que en abril de 2024 sea el Ultimo mes en el que se aplicande este beneficiado debido a la falta de fondos. En caso de que eso suceda, habrá un ajuste en su factura que resultará en un aumento de $30.

Trabajaremos para mantenerlos informados a medida que se realicen cambios con la FCC. Si tienen alguna pregunta, no duden en comunicarse con el servicio al cliente al 509-888-8888 o enviar un correo electrónico a sales@localtel.com.

Gracias,
LocalTel Communications