Grant PUD Emergency Maintenance Notice

Tomorrow, the 20th, the Grant PUD has scheduled maintenance from 4:00 AM to 6:00 AM in Ephrata and Moses Lake.
Please see the information from the PUD below for further details.

Grant County PUD would like to inform you about an Emergency maintenance activity on the Wholesale backbone system that will replace the existing ASR9001 between the Titan Data Center and Ephrata and Moses Lake local offices to an ASR9006. This is required to increase the bandwidth between Moses Lake and Ephrata to 80 Gig. This will cause a partial service outage of 90 minutes on all VLANs interconnecting the ASR and Distribution switch at the Titan Data Center in Moses Lake.

We understand the impact this may have on your operations and apologize for any inconvenience caused. Our team is working diligently to minimize the downtime and complete the necessary repairs as quickly as possible.

We appreciate your understanding and cooperation during this maintenance period. We strive to deliver reliable services and are committed to ensuring a seamless experience for our valued customers.

Thank you for your continued support.

TITLE: Emergency Fiber Maintenance
LOCATION: Ephrata and Moses Lake
START TIME: 4:00 AM PST November 20th, 2024
END TIME: 6:00 AM PST November 20th, 2024
Services Affected: All Services

Chelan PUD Maintenance Notice

Next Thursday, the 21st, the Chelan PUD has scheduled maintenance from 12:05AM to 8:00AM on Mckittrick St road.

Please see the information from the PUD below for further details.

TITLE: Mckittrick St Road Construction
LOCATION: Western Node
START TIME: 12:05 AM PST November 21st, 2024
END TIME: 8:00 AM PST November 21st, 2024

Services Affected: All Services
Purpose: The power poles were moved for road construction. Adding a new section of cable (WST96E) so that it can be relocated to the new poles.

Chelan PUD Emergency Maintenance Notice

Next Thursday, the 14th, the Chelan PUD has scheduled maintenance from 7:00AM to 5:00PM in the Saddlerock area of Wenatchee.

Please see the information from the PUD below for further details.

TITLE: Cable Feed Outage
LOCATION: Saddlerock
START TIME: 7:00 AM PST November 14th, 2024
END TIME: 5:00 PM PST November 14th, 2024

Services Affected: All Services
Purpose: Chelan PUD is replacing the primary cable feeding a transofer on Erin Pl in Wenatchee. The fiber is in the same duct and needs to be re-installed along with the electrical ervice.

Late Fee Rate Increase Notice

Effective January 1, LocalTel will be implementing an increase in late payment fees. The basic late fee will increase by $4.00 if a payment is not made on or before your due date. Residential Late Fee will be $10.00 and Basic Business Late Fee will be $12.00

For questions please call (509) 888-8888.

Important Notice From Chelan County PUD: Ongoing and Intermittent Fiber Outage Issues

We are currently addressing intermittent and random fiber outages caused by specific equipment in the field. Approximately 18% of customer-owners subscribing to broadband services using PUD infrastructure may be affected. While not all customers with this equipment are experiencing issues, if you are, please follow the steps below. For assistance, reach out to your internet service provider.

They have started a project to replace those boxes with new models and they will continue that work until all of them have been replaced. LocalTel is committed to aiding them in expediting that project in any way we can. If you are on fiber in Chelan county and your service is down, you may be able to restore the service by rebooting your fiber box.

To reboot your fiber box you first need to locate your battery backup which is about an 8 inch by 12 inch beige box that says Cyber Power, APC power shield or Precision Power on it. It is often mounted in a garage but may also be on an interior wall on the other side of the fiber box. It may also be an outdoor unit mounted near the fiber box and connecting to outdoor power. When you locate it you'll need to unplug it from power and leave it unplugged for a full 2 minutes and then plug it back in. It may take up to 10 minutes for all services to restore after the reboot.

The Chelan PUD has made available the following link for further details on this project.

Fiber Optics ONT Upgrade

Grant PUD Emergency Maintenance Notice

Tomorrow, the 20th, the Grant PUD has scheduled maintenance from 4:00 AM to 6:00 AM in Ephrata and Moses Lake.
Please see the information from the PUD below for further details.

Grant County PUD would like to inform you about an Emergency maintenance activity on the Wholesale backbone system that will replace the existing ASR9001 between the Titan Data Center and Ephrata and Moses Lake local offices to an ASR9006. This is required to increase the bandwidth between Moses Lake and Ephrata to 80 Gig. This will cause a partial service outage of 90 minutes on all VLANs interconnecting the ASR and Distribution switch at the Titan Data Center in Moses Lake.

We understand the impact this may have on your operations and apologize for any inconvenience caused. Our team is working diligently to minimize the downtime and complete the necessary repairs as quickly as possible.

We appreciate your understanding and cooperation during this maintenance period. We strive to deliver reliable services and are committed to ensuring a seamless experience for our valued customers.

Thank you for your continued support.

TITLE: Emergency Fiber Maintenance
LOCATION: Ephrata and Moses Lake
START TIME: 4:00 AM PST November 20th, 2024
END TIME: 6:00 AM PST November 20th, 2024
Services Affected: All Services

Chelan PUD Maintenance Notice

Next Thursday, the 21st, the Chelan PUD has scheduled maintenance from 12:05AM to 8:00AM on Mckittrick St road.

Please see the information from the PUD below for further details.

TITLE: Mckittrick St Road Construction
LOCATION: Western Node
START TIME: 12:05 AM PST November 21st, 2024
END TIME: 8:00 AM PST November 21st, 2024

Services Affected: All Services
Purpose: The power poles were moved for road construction. Adding a new section of cable (WST96E) so that it can be relocated to the new poles.

Chelan PUD Emergency Maintenance Notice

Next Thursday, the 14th, the Chelan PUD has scheduled maintenance from 7:00AM to 5:00PM in the Saddlerock area of Wenatchee.

Please see the information from the PUD below for further details.

TITLE: Cable Feed Outage
LOCATION: Saddlerock
START TIME: 7:00 AM PST November 14th, 2024
END TIME: 5:00 PM PST November 14th, 2024

Services Affected: All Services
Purpose: Chelan PUD is replacing the primary cable feeding a transofer on Erin Pl in Wenatchee. The fiber is in the same duct and needs to be re-installed along with the electrical ervice.

Grant PUD Emergency Maintenance Notice

Tomorrow, the 20th, the Grant PUD has scheduled maintenance from 4:00 AM to 6:00 AM in Ephrata and Moses Lake.
Please see the information from the PUD below for further details.

Grant County PUD would like to inform you about an Emergency maintenance activity on the Wholesale backbone system that will replace the existing ASR9001 between the Titan Data Center and Ephrata and Moses Lake local offices to an ASR9006. This is required to increase the bandwidth between Moses Lake and Ephrata to 80 Gig. This will cause a partial service outage of 90 minutes on all VLANs interconnecting the ASR and Distribution switch at the Titan Data Center in Moses Lake.

We understand the impact this may have on your operations and apologize for any inconvenience caused. Our team is working diligently to minimize the downtime and complete the necessary repairs as quickly as possible.

We appreciate your understanding and cooperation during this maintenance period. We strive to deliver reliable services and are committed to ensuring a seamless experience for our valued customers.

Thank you for your continued support.

TITLE: Emergency Fiber Maintenance
LOCATION: Ephrata and Moses Lake
START TIME: 4:00 AM PST November 20th, 2024
END TIME: 6:00 AM PST November 20th, 2024
Services Affected: All Services

Chelan PUD Maintenance Notice

Next Thursday, the 21st, the Chelan PUD has scheduled maintenance from 12:05AM to 8:00AM on Mckittrick St road.

Please see the information from the PUD below for further details.

TITLE: Mckittrick St Road Construction
LOCATION: Western Node
START TIME: 12:05 AM PST November 21st, 2024
END TIME: 8:00 AM PST November 21st, 2024

Services Affected: All Services
Purpose: The power poles were moved for road construction. Adding a new section of cable (WST96E) so that it can be relocated to the new poles.

Chelan PUD Emergency Maintenance Notice

Next Thursday, the 14th, the Chelan PUD has scheduled maintenance from 7:00AM to 5:00PM in the Saddlerock area of Wenatchee.

Please see the information from the PUD below for further details.

TITLE: Cable Feed Outage
LOCATION: Saddlerock
START TIME: 7:00 AM PST November 14th, 2024
END TIME: 5:00 PM PST November 14th, 2024

Services Affected: All Services
Purpose: Chelan PUD is replacing the primary cable feeding a transofer on Erin Pl in Wenatchee. The fiber is in the same duct and needs to be re-installed along with the electrical ervice.

Important Notice From Chelan County PUD: Ongoing and Intermittent Fiber Outage Issues

We are currently addressing intermittent and random fiber outages caused by specific equipment in the field. Approximately 18% of customer-owners subscribing to broadband services using PUD infrastructure may be affected. While not all customers with this equipment are experiencing issues, if you are, please follow the steps below. For assistance, reach out to your internet service provider.

They have started a project to replace those boxes with new models and they will continue that work until all of them have been replaced. LocalTel is committed to aiding them in expediting that project in any way we can. If you are on fiber in Chelan county and your service is down, you may be able to restore the service by rebooting your fiber box.

To reboot your fiber box you first need to locate your battery backup which is about an 8 inch by 12 inch beige box that says Cyber Power, APC power shield or Precision Power on it. It is often mounted in a garage but may also be on an interior wall on the other side of the fiber box. It may also be an outdoor unit mounted near the fiber box and connecting to outdoor power. When you locate it you'll need to unplug it from power and leave it unplugged for a full 2 minutes and then plug it back in. It may take up to 10 minutes for all services to restore after the reboot.

The Chelan PUD has made available the following link for further details on this project.

Fiber Optics ONT Upgrade

ACP Service Update

Dear LocalTel ACP Customer,

We wanted to reach out to inform you about an update to the Affordable Connectivity Program, which provides a $30 discount to your internet service each month. As of right now the FCC has let us know that April 2024 could be the last month of the benefit due to funding running out. If that is the case, there will be an adjustment to your bill, resulting in a $30 increase.

We will work to keep you updated as changes are made with the FCC. If you have any questions please reach out to customer service at 509-888-8888 or sales@localtel.com

Thank you,
LocalTel Communications

Actualización del Servicio ACP

Estimado cliente de LocalTel ACP,

Queremos informarles sobre una actualización del Programa de Conectividad Asequible, que le brined un descuento de $30 en su servicio de internet cada mes. Segun la información que hemos recibido de la FCC, es posible que en abril de 2024 sea el Ultimo mes en el que se aplicande este beneficiado debido a la falta de fondos. En caso de que eso suceda, habrá un ajuste en su factura que resultará en un aumento de $30.

Trabajaremos para mantenerlos informados a medida que se realicen cambios con la FCC. Si tienen alguna pregunta, no duden en comunicarse con el servicio al cliente al 509-888-8888 o enviar un correo electrónico a sales@localtel.com.

Gracias,
LocalTel Communications

Grant PUD Emergency Maintenance Notice

Tomorrow, the 20th, the Grant PUD has scheduled maintenance from 4:00 AM to 6:00 AM in Ephrata and Moses Lake.
Please see the information from the PUD below for further details.

Grant County PUD would like to inform you about an Emergency maintenance activity on the Wholesale backbone system that will replace the existing ASR9001 between the Titan Data Center and Ephrata and Moses Lake local offices to an ASR9006. This is required to increase the bandwidth between Moses Lake and Ephrata to 80 Gig. This will cause a partial service outage of 90 minutes on all VLANs interconnecting the ASR and Distribution switch at the Titan Data Center in Moses Lake.

We understand the impact this may have on your operations and apologize for any inconvenience caused. Our team is working diligently to minimize the downtime and complete the necessary repairs as quickly as possible.

We appreciate your understanding and cooperation during this maintenance period. We strive to deliver reliable services and are committed to ensuring a seamless experience for our valued customers.

Thank you for your continued support.

TITLE: Emergency Fiber Maintenance
LOCATION: Ephrata and Moses Lake
START TIME: 4:00 AM PST November 20th, 2024
END TIME: 6:00 AM PST November 20th, 2024
Services Affected: All Services

Chelan PUD Maintenance Notice

Next Thursday, the 21st, the Chelan PUD has scheduled maintenance from 12:05AM to 8:00AM on Mckittrick St road.

Please see the information from the PUD below for further details.

TITLE: Mckittrick St Road Construction
LOCATION: Western Node
START TIME: 12:05 AM PST November 21st, 2024
END TIME: 8:00 AM PST November 21st, 2024

Services Affected: All Services
Purpose: The power poles were moved for road construction. Adding a new section of cable (WST96E) so that it can be relocated to the new poles.

Chelan PUD Emergency Maintenance Notice

Next Thursday, the 14th, the Chelan PUD has scheduled maintenance from 7:00AM to 5:00PM in the Saddlerock area of Wenatchee.

Please see the information from the PUD below for further details.

TITLE: Cable Feed Outage
LOCATION: Saddlerock
START TIME: 7:00 AM PST November 14th, 2024
END TIME: 5:00 PM PST November 14th, 2024

Services Affected: All Services
Purpose: Chelan PUD is replacing the primary cable feeding a transofer on Erin Pl in Wenatchee. The fiber is in the same duct and needs to be re-installed along with the electrical ervice.

ACP Service Update

Dear LocalTel ACP Customer,

We wanted to reach out to inform you about an update to the Affordable Connectivity Program, which provides a $30 discount to your internet service each month. As of right now the FCC has let us know that April 2024 could be the last month of the benefit due to funding running out. If that is the case, there will be an adjustment to your bill, resulting in a $30 increase.

We will work to keep you updated as changes are made with the FCC. If you have any questions please reach out to customer service at 509-888-8888 or sales@localtel.com

Thank you,
LocalTel Communications

Actualización del Servicio ACP

Estimado cliente de LocalTel ACP,

Queremos informarles sobre una actualización del Programa de Conectividad Asequible, que le brined un descuento de $30 en su servicio de internet cada mes. Segun la información que hemos recibido de la FCC, es posible que en abril de 2024 sea el Ultimo mes en el que se aplicande este beneficiado debido a la falta de fondos. En caso de que eso suceda, habrá un ajuste en su factura que resultará en un aumento de $30.

Trabajaremos para mantenerlos informados a medida que se realicen cambios con la FCC. Si tienen alguna pregunta, no duden en comunicarse con el servicio al cliente al 509-888-8888 o enviar un correo electrónico a sales@localtel.com.

Gracias,
LocalTel Communications