CCPUD Networks Maintenance Notice

TITLE: LT Card Upgrade
LOCATION: Malaga, Squilchuck, Saddlerock, Sunnyslope
START TIME: 11:00 PM PST Wednesday February 12h
END TIME: 7:00 AM PST Thursday February 13th

Services Affected: All Services

Purpose: Upgrade LT cards to support XGSPON services. (Service outage will be roughly 15-20min per card)

CCPUD Networks Maintenance Notice

TITLE: Manson Fiber Network Maintenance
LOCATION: Manson
START TIME: 11:00 PM PST Tuesday February 11th
END TIME: 7:00 AM PST Tuesday February 12th

Services Affected: All Services

The Chelan County PUD will be conducting necessary maintenance on fiber services in Manson starting at 11pm on Tuesday 2/11/25 until 7am on Wednesday 2/12/25. All fiber services will go down for 15-20 minutes sometime during that window. They expect to have all services restored by 7am on Wednesday.

LocalTel Scheduled Email Maintenance

TITLE: Chelan County PUD Business Rate Increase
LOCATION: Chelan County
START DATE: Tuesday, March 11th
START TIME: 12:00am to 6:00am

LocalTel has scheduled email maintenance from 12:00 AM to 6:00 AM. We expect the actual time that customers may not be able to access email to be approximately 30mins. Any email message delivered during this time will queue up and be delivered as soon as this maintenance has completed.

Thank you.

CCPUD Chelan County Business Rate Increase

TITLE: Chelan County PUD Business Rate Increase
LOCATION: Chelan County
START DATE: March 1st

Chelan County PUD recently reviewed zoning records and found certain addresses classified as commercial properties. Because of this, the Internet service has been transitioned from Residential Internet service to Business Basic Internet service to ensure better network performance and reliability. While the Business Basic Internet service has a higher cost, it also comes with benefits like prioritized repairs and maintenance for business customers. This change helps provide the best possible service to businesses.

Late Fee Rate Increase Notice

Effective January 1, LocalTel will be implementing an increase in late payment fees. The basic late fee will increase by $4.00 if a payment is not made on or before your due date. Residential Late Fee will be $10.00 and Basic Business Late Fee will be $12.00

For questions please call (509) 888-8888.

Important Notice From Chelan County PUD: Ongoing and Intermittent Fiber Outage Issues

We are currently addressing intermittent and random fiber outages caused by specific equipment in the field. Approximately 18% of customer-owners subscribing to broadband services using PUD infrastructure may be affected. While not all customers with this equipment are experiencing issues, if you are, please follow the steps below. For assistance, reach out to your internet service provider.

They have started a project to replace those boxes with new models and they will continue that work until all of them have been replaced. LocalTel is committed to aiding them in expediting that project in any way we can. If you are on fiber in Chelan county and your service is down, you may be able to restore the service by rebooting your fiber box.

To reboot your fiber box you first need to locate your battery backup which is about an 8 inch by 12 inch beige box that says Cyber Power, APC power shield or Precision Power on it. It is often mounted in a garage but may also be on an interior wall on the other side of the fiber box. It may also be an outdoor unit mounted near the fiber box and connecting to outdoor power. When you locate it you'll need to unplug it from power and leave it unplugged for a full 2 minutes and then plug it back in. It may take up to 10 minutes for all services to restore after the reboot.

The Chelan PUD has made available the following link for further details on this project.

Fiber Optics ONT Upgrade

CCPUD Networks Maintenance Notice

TITLE: LT Card Upgrade
LOCATION: Malaga, Squilchuck, Saddlerock, Sunnyslope
START TIME: 11:00 PM PST Wednesday February 12h
END TIME: 7:00 AM PST Thursday February 13th

Services Affected: All Services

Purpose: Upgrade LT cards to support XGSPON services. (Service outage will be roughly 15-20min per card)

CCPUD Networks Maintenance Notice

TITLE: Manson Fiber Network Maintenance
LOCATION: Manson
START TIME: 11:00 PM PST Tuesday February 11th
END TIME: 7:00 AM PST Tuesday February 12th

Services Affected: All Services

The Chelan County PUD will be conducting necessary maintenance on fiber services in Manson starting at 11pm on Tuesday 2/11/25 until 7am on Wednesday 2/12/25. All fiber services will go down for 15-20 minutes sometime during that window. They expect to have all services restored by 7am on Wednesday.

CCPUD Chelan County Business Rate Increase

TITLE: Chelan County PUD Business Rate Increase
LOCATION: Chelan County
START DATE: March 1st

Chelan County PUD recently reviewed zoning records and found certain addresses classified as commercial properties. Because of this, the Internet service has been transitioned from Residential Internet service to Business Basic Internet service to ensure better network performance and reliability. While the Business Basic Internet service has a higher cost, it also comes with benefits like prioritized repairs and maintenance for business customers. This change helps provide the best possible service to businesses.

TV Lineup Updates

On February 1st, we are happy to announce that MLB Network HD will be added to our Digital Basic tier on channel 255 and MLB Strike Zone HD will be added to our Sports tier on channel 259.

LocalTel has also been notified by NBCU that on or about March 6th, they will be shutting down their Universal Kids network (ch. 205). This decision was exclusively made by NBCU without any input from LocalTel.

Thank you for being a valuable customer and please contact us at 888-8888 with any questions.

L ocalTel Management

CCPUD Networks Maintenance Notice

TITLE: LT Card Upgrade
LOCATION: Malaga, Squilchuck, Saddlerock, Sunnyslope
START TIME: 11:00 PM PST Wednesday February 12h
END TIME: 7:00 AM PST Thursday February 13th

Services Affected: All Services

Purpose: Upgrade LT cards to support XGSPON services. (Service outage will be roughly 15-20min per card)

CCPUD Networks Maintenance Notice

TITLE: Manson Fiber Network Maintenance
LOCATION: Manson
START TIME: 11:00 PM PST Tuesday February 11th
END TIME: 7:00 AM PST Tuesday February 12th

Services Affected: All Services

The Chelan County PUD will be conducting necessary maintenance on fiber services in Manson starting at 11pm on Tuesday 2/11/25 until 7am on Wednesday 2/12/25. All fiber services will go down for 15-20 minutes sometime during that window. They expect to have all services restored by 7am on Wednesday.

LocalTel Scheduled Email Maintenance

TITLE: Chelan County PUD Business Rate Increase
LOCATION: Chelan County
START DATE: Tuesday, March 11th
START TIME: 12:00am to 6:00am

LocalTel has scheduled email maintenance from 12:00 AM to 6:00 AM. We expect the actual time that customers may not be able to access email to be approximately 30mins. Any email message delivered during this time will queue up and be delivered as soon as this maintenance has completed.

Thank you.

CCPUD Chelan County Business Rate Increase

TITLE: Chelan County PUD Business Rate Increase
LOCATION: Chelan County
START DATE: March 1st

Chelan County PUD recently reviewed zoning records and found certain addresses classified as commercial properties. Because of this, the Internet service has been transitioned from Residential Internet service to Business Basic Internet service to ensure better network performance and reliability. While the Business Basic Internet service has a higher cost, it also comes with benefits like prioritized repairs and maintenance for business customers. This change helps provide the best possible service to businesses.

Important Notice From Chelan County PUD: Ongoing and Intermittent Fiber Outage Issues

We are currently addressing intermittent and random fiber outages caused by specific equipment in the field. Approximately 18% of customer-owners subscribing to broadband services using PUD infrastructure may be affected. While not all customers with this equipment are experiencing issues, if you are, please follow the steps below. For assistance, reach out to your internet service provider.

They have started a project to replace those boxes with new models and they will continue that work until all of them have been replaced. LocalTel is committed to aiding them in expediting that project in any way we can. If you are on fiber in Chelan county and your service is down, you may be able to restore the service by rebooting your fiber box.

To reboot your fiber box you first need to locate your battery backup which is about an 8 inch by 12 inch beige box that says Cyber Power, APC power shield or Precision Power on it. It is often mounted in a garage but may also be on an interior wall on the other side of the fiber box. It may also be an outdoor unit mounted near the fiber box and connecting to outdoor power. When you locate it you'll need to unplug it from power and leave it unplugged for a full 2 minutes and then plug it back in. It may take up to 10 minutes for all services to restore after the reboot.

The Chelan PUD has made available the following link for further details on this project.

Fiber Optics ONT Upgrade

CCPUD Networks Maintenance Notice

TITLE: LT Card Upgrade
LOCATION: Malaga, Squilchuck, Saddlerock, Sunnyslope
START TIME: 11:00 PM PST Wednesday February 12h
END TIME: 7:00 AM PST Thursday February 13th

Services Affected: All Services

Purpose: Upgrade LT cards to support XGSPON services. (Service outage will be roughly 15-20min per card)

CCPUD Networks Maintenance Notice

TITLE: Manson Fiber Network Maintenance
LOCATION: Manson
START TIME: 11:00 PM PST Tuesday February 11th
END TIME: 7:00 AM PST Tuesday February 12th

Services Affected: All Services

The Chelan County PUD will be conducting necessary maintenance on fiber services in Manson starting at 11pm on Tuesday 2/11/25 until 7am on Wednesday 2/12/25. All fiber services will go down for 15-20 minutes sometime during that window. They expect to have all services restored by 7am on Wednesday.