Chelan PUD Emergency Maintenance Notice

Tonight, Chelan PUD has scheduled maintenance from 11:00pm to 6:00am in Wenatchee. Please see the information from the PUD below for further details.

TITLE: LT Card Replacement
LOCATION: Sunnyslope & Western
START TIME: 11:00 PM PST October 9th 2024
END TIME: 6:00 AM PST October 10th 2024

Services Affected: All Services
Purpose: Replace LT cards on the Sunnyslope and Western Shelves

Chelan PUD Scheduled Maintenance

Thursday night, the 10th, the Chelan PUD has scheduled maintenance from 11:00 PM to 6:00 AM, Friday, the 11th, in Leavenworth. Please see the information from the PUD below for further details.

TITLE: Leavenworth FDT Feed Modification
LOCATION: Leavenworth Node
START TIME: 11:00 PM PST October 10th, 2024
END TIME: 6:00 AM PST October 11th, 2024

Services Affected: All Services

Purpose: This maintenance to provide additional feed fiber for FDT-218 and FDT-114 it occurs in two steps. In the first step, we re-route feed to FDT-044 and FDT-114, providing some additional fiber for FDT-114. Next, we splice the old feed fiber from these FDT areas so that we can use them in FDT-218. This will also provide feed for future FDT Zone near FDT-218.

Chelan PUD Emergency Maintenance Notice

Tonight, the Chelan PUD has scheduled maintenance from 11:00 PM to 6:00AM, Thursday, the 3rd, in Malaga. Please see the information from the PUD below for further details.

TITLE: LT Card Replacement
LOCATION: Malaga
START TIME: 11:00 PM PST October 2nd 2024
END TIME: 6:00 AM PST October 3rd 2024

Services Affected: All Services
Purpose: Replace the LT cards serving customers from the Malaga LT Card 1

Important Notice From Chelan County PUD: Ongoing and Intermittent Fiber Outage Issues

We are currently addressing intermittent and random fiber outages caused by specific equipment in the field. Approximately 18% of customer-owners subscribing to broadband services using PUD infrastructure may be affected. While not all customers with this equipment are experiencing issues, if you are, please follow the steps below. For assistance, reach out to your internet service provider.

They have started a project to replace those boxes with new models and they will continue that work until all of them have been replaced. LocalTel is committed to aiding them in expediting that project in any way we can. If you are on fiber in Chelan county and your service is down, you may be able to restore the service by rebooting your fiber box.

To reboot your fiber box you first need to locate your battery backup which is about an 8 inch by 12 inch beige box that says Cyber Power, APC power shield or Precision Power on it. It is often mounted in a garage but may also be on an interior wall on the other side of the fiber box. It may also be an outdoor unit mounted near the fiber box and connecting to outdoor power. When you locate it you'll need to unplug it from power and leave it unplugged for a full 2 minutes and then plug it back in. It may take up to 10 minutes for all services to restore after the reboot.

The Chelan PUD has made available the following link for further details on this project.

Fiber Optics ONT Upgrade

Chelan PUD Emergency Maintenance Notice

Tonight, Chelan PUD has scheduled maintenance from 11:00pm to 6:00am in Wenatchee. Please see the information from the PUD below for further details.

TITLE: LT Card Replacement
LOCATION: Sunnyslope & Western
START TIME: 11:00 PM PST October 9th 2024
END TIME: 6:00 AM PST October 10th 2024

Services Affected: All Services
Purpose: Replace LT cards on the Sunnyslope and Western Shelves

Chelan PUD Scheduled Maintenance

Thursday night, the 10th, the Chelan PUD has scheduled maintenance from 11:00 PM to 6:00 AM, Friday, the 11th, in Leavenworth. Please see the information from the PUD below for further details.

TITLE: Leavenworth FDT Feed Modification
LOCATION: Leavenworth Node
START TIME: 11:00 PM PST October 10th, 2024
END TIME: 6:00 AM PST October 11th, 2024

Services Affected: All Services

Purpose: This maintenance to provide additional feed fiber for FDT-218 and FDT-114 it occurs in two steps. In the first step, we re-route feed to FDT-044 and FDT-114, providing some additional fiber for FDT-114. Next, we splice the old feed fiber from these FDT areas so that we can use them in FDT-218. This will also provide feed for future FDT Zone near FDT-218.

Chelan PUD Emergency Maintenance Notice

Tonight, the Chelan PUD has scheduled maintenance from 11:00 PM to 6:00AM, Thursday, the 3rd, in Malaga. Please see the information from the PUD below for further details.

TITLE: LT Card Replacement
LOCATION: Malaga
START TIME: 11:00 PM PST October 2nd 2024
END TIME: 6:00 AM PST October 3rd 2024

Services Affected: All Services
Purpose: Replace the LT cards serving customers from the Malaga LT Card 1

Chelan PUD Emergency Maintenance Notice

Tonight, Chelan PUD has scheduled maintenance from 11:00pm to 6:00am in Wenatchee. Please see the information from the PUD below for further details.

TITLE: LT Card Replacement
LOCATION: Sunnyslope & Western
START TIME: 11:00 PM PST October 9th 2024
END TIME: 6:00 AM PST October 10th 2024

Services Affected: All Services
Purpose: Replace LT cards on the Sunnyslope and Western Shelves

Chelan PUD Scheduled Maintenance

Thursday night, the 10th, the Chelan PUD has scheduled maintenance from 11:00 PM to 6:00 AM, Friday, the 11th, in Leavenworth. Please see the information from the PUD below for further details.

TITLE: Leavenworth FDT Feed Modification
LOCATION: Leavenworth Node
START TIME: 11:00 PM PST October 10th, 2024
END TIME: 6:00 AM PST October 11th, 2024

Services Affected: All Services

Purpose: This maintenance to provide additional feed fiber for FDT-218 and FDT-114 it occurs in two steps. In the first step, we re-route feed to FDT-044 and FDT-114, providing some additional fiber for FDT-114. Next, we splice the old feed fiber from these FDT areas so that we can use them in FDT-218. This will also provide feed for future FDT Zone near FDT-218.

Chelan PUD Emergency Maintenance Notice

Tonight, the Chelan PUD has scheduled maintenance from 11:00 PM to 6:00AM, Thursday, the 3rd, in Malaga. Please see the information from the PUD below for further details.

TITLE: LT Card Replacement
LOCATION: Malaga
START TIME: 11:00 PM PST October 2nd 2024
END TIME: 6:00 AM PST October 3rd 2024

Services Affected: All Services
Purpose: Replace the LT cards serving customers from the Malaga LT Card 1

Important Notice From Chelan County PUD: Ongoing and Intermittent Fiber Outage Issues

We are currently addressing intermittent and random fiber outages caused by specific equipment in the field. Approximately 18% of customer-owners subscribing to broadband services using PUD infrastructure may be affected. While not all customers with this equipment are experiencing issues, if you are, please follow the steps below. For assistance, reach out to your internet service provider.

They have started a project to replace those boxes with new models and they will continue that work until all of them have been replaced. LocalTel is committed to aiding them in expediting that project in any way we can. If you are on fiber in Chelan county and your service is down, you may be able to restore the service by rebooting your fiber box.

To reboot your fiber box you first need to locate your battery backup which is about an 8 inch by 12 inch beige box that says Cyber Power, APC power shield or Precision Power on it. It is often mounted in a garage but may also be on an interior wall on the other side of the fiber box. It may also be an outdoor unit mounted near the fiber box and connecting to outdoor power. When you locate it you'll need to unplug it from power and leave it unplugged for a full 2 minutes and then plug it back in. It may take up to 10 minutes for all services to restore after the reboot.

The Chelan PUD has made available the following link for further details on this project.

Fiber Optics ONT Upgrade

ACP Service Update

Dear LocalTel ACP Customer,

We wanted to reach out to inform you about an update to the Affordable Connectivity Program, which provides a $30 discount to your internet service each month. As of right now the FCC has let us know that April 2024 could be the last month of the benefit due to funding running out. If that is the case, there will be an adjustment to your bill, resulting in a $30 increase.

We will work to keep you updated as changes are made with the FCC. If you have any questions please reach out to customer service at 509-888-8888 or sales@localtel.com

Thank you,
LocalTel Communications

Actualización del Servicio ACP

Estimado cliente de LocalTel ACP,

Queremos informarles sobre una actualización del Programa de Conectividad Asequible, que le brined un descuento de $30 en su servicio de internet cada mes. Segun la información que hemos recibido de la FCC, es posible que en abril de 2024 sea el Ultimo mes en el que se aplicande este beneficiado debido a la falta de fondos. En caso de que eso suceda, habrá un ajuste en su factura que resultará en un aumento de $30.

Trabajaremos para mantenerlos informados a medida que se realicen cambios con la FCC. Si tienen alguna pregunta, no duden en comunicarse con el servicio al cliente al 509-888-8888 o enviar un correo electrónico a sales@localtel.com.

Gracias,
LocalTel Communications

Chelan PUD Emergency Maintenance Notice

Tonight, Chelan PUD has scheduled maintenance from 11:00pm to 6:00am in Wenatchee. Please see the information from the PUD below for further details.

TITLE: LT Card Replacement
LOCATION: Sunnyslope & Western
START TIME: 11:00 PM PST October 9th 2024
END TIME: 6:00 AM PST October 10th 2024

Services Affected: All Services
Purpose: Replace LT cards on the Sunnyslope and Western Shelves

Chelan PUD Scheduled Maintenance

Thursday night, the 10th, the Chelan PUD has scheduled maintenance from 11:00 PM to 6:00 AM, Friday, the 11th, in Leavenworth. Please see the information from the PUD below for further details.

TITLE: Leavenworth FDT Feed Modification
LOCATION: Leavenworth Node
START TIME: 11:00 PM PST October 10th, 2024
END TIME: 6:00 AM PST October 11th, 2024

Services Affected: All Services

Purpose: This maintenance to provide additional feed fiber for FDT-218 and FDT-114 it occurs in two steps. In the first step, we re-route feed to FDT-044 and FDT-114, providing some additional fiber for FDT-114. Next, we splice the old feed fiber from these FDT areas so that we can use them in FDT-218. This will also provide feed for future FDT Zone near FDT-218.

Chelan PUD Emergency Maintenance Notice

Tonight, the Chelan PUD has scheduled maintenance from 11:00 PM to 6:00AM, Thursday, the 3rd, in Malaga. Please see the information from the PUD below for further details.

TITLE: LT Card Replacement
LOCATION: Malaga
START TIME: 11:00 PM PST October 2nd 2024
END TIME: 6:00 AM PST October 3rd 2024

Services Affected: All Services
Purpose: Replace the LT cards serving customers from the Malaga LT Card 1

ACP Service Update

Dear LocalTel ACP Customer,

We wanted to reach out to inform you about an update to the Affordable Connectivity Program, which provides a $30 discount to your internet service each month. As of right now the FCC has let us know that April 2024 could be the last month of the benefit due to funding running out. If that is the case, there will be an adjustment to your bill, resulting in a $30 increase.

We will work to keep you updated as changes are made with the FCC. If you have any questions please reach out to customer service at 509-888-8888 or sales@localtel.com

Thank you,
LocalTel Communications

Actualización del Servicio ACP

Estimado cliente de LocalTel ACP,

Queremos informarles sobre una actualización del Programa de Conectividad Asequible, que le brined un descuento de $30 en su servicio de internet cada mes. Segun la información que hemos recibido de la FCC, es posible que en abril de 2024 sea el Ultimo mes en el que se aplicande este beneficiado debido a la falta de fondos. En caso de que eso suceda, habrá un ajuste en su factura que resultará en un aumento de $30.

Trabajaremos para mantenerlos informados a medida que se realicen cambios con la FCC. Si tienen alguna pregunta, no duden en comunicarse con el servicio al cliente al 509-888-8888 o enviar un correo electrónico a sales@localtel.com.

Gracias,
LocalTel Communications