CCPUD Networks Maintenance Notice

TITLE: LT Card Upgrade
LOCATION: Plain
START TIME: 11:00 PM PST Thursday January 23rd, 2025
END TIME: 7:00 AM PST Friday January 24th, 2025

Services Affected: All Services

Purpose: Upgrade LT cards to support XGSPON services.

CCPUD Networks Maintenance Notice

TITLE: LT Card Upgrade
LOCATION: Chelan
START TIME: 11:00 PM PST Wednesday January 22nd, 2025
END TIME: 7:00 AM PST Thursday January 23rd, 2025

Services Affected: All Services

Purpose: Upgrade LT cards to support XGSPON services.

CCPUD Networks Maintenance Notice

TITLE: LT Card Upgrade
LOCATION: Sunnyslope, Saddlerock, Western Node
START TIME: 11:00 PM PST Tuesday January 21st, 2025
END TIME: 7:00 AM PST Wednesday January 22nd, 2025

Services Affected: All Services

Purpose: Upgrade LT cards to support XGSPON services.

CCPUD Networks Maintenance Notice

TITLE: Meacham Rd Fiber Relocation
LOCATION: Plain Node
START TIME: 8:00 AM PST Tuesday January 14th, 2025
END TIME: 4:00 PM PST Tuesday January 14th, 2025

Services Affected: All Services

Purpose: Fiber needs to be re-routed for road construction.

Late Fee Rate Increase Notice

Effective January 1, LocalTel will be implementing an increase in late payment fees. The basic late fee will increase by $4.00 if a payment is not made on or before your due date. Residential Late Fee will be $10.00 and Basic Business Late Fee will be $12.00

For questions please call (509) 888-8888.

Important Notice From Chelan County PUD: Ongoing and Intermittent Fiber Outage Issues

We are currently addressing intermittent and random fiber outages caused by specific equipment in the field. Approximately 18% of customer-owners subscribing to broadband services using PUD infrastructure may be affected. While not all customers with this equipment are experiencing issues, if you are, please follow the steps below. For assistance, reach out to your internet service provider.

They have started a project to replace those boxes with new models and they will continue that work until all of them have been replaced. LocalTel is committed to aiding them in expediting that project in any way we can. If you are on fiber in Chelan county and your service is down, you may be able to restore the service by rebooting your fiber box.

To reboot your fiber box you first need to locate your battery backup which is about an 8 inch by 12 inch beige box that says Cyber Power, APC power shield or Precision Power on it. It is often mounted in a garage but may also be on an interior wall on the other side of the fiber box. It may also be an outdoor unit mounted near the fiber box and connecting to outdoor power. When you locate it you'll need to unplug it from power and leave it unplugged for a full 2 minutes and then plug it back in. It may take up to 10 minutes for all services to restore after the reboot.

The Chelan PUD has made available the following link for further details on this project.

Fiber Optics ONT Upgrade

CCPUD Networks Maintenance Notice

TITLE: LT Card Upgrade
LOCATION: Plain
START TIME: 11:00 PM PST Thursday January 23rd, 2025
END TIME: 7:00 AM PST Friday January 24th, 2025

Services Affected: All Services

Purpose: Upgrade LT cards to support XGSPON services.

CCPUD Networks Maintenance Notice

TITLE: LT Card Upgrade
LOCATION: Chelan
START TIME: 11:00 PM PST Wednesday January 22nd, 2025
END TIME: 7:00 AM PST Thursday January 23rd, 2025

Services Affected: All Services

Purpose: Upgrade LT cards to support XGSPON services.

CCPUD Networks Maintenance Notice

TITLE: LT Card Upgrade
LOCATION: Sunnyslope, Saddlerock, Western Node
START TIME: 11:00 PM PST Tuesday January 21st, 2025
END TIME: 7:00 AM PST Wednesday January 22nd, 2025

Services Affected: All Services

Purpose: Upgrade LT cards to support XGSPON services.

CCPUD Networks Maintenance Notice

TITLE: Meacham Rd Fiber Relocation
LOCATION: Plain Node
START TIME: 8:00 AM PST Tuesday January 14th, 2025
END TIME: 4:00 PM PST Tuesday January 14th, 2025

Services Affected: All Services

Purpose: Fiber needs to be re-routed for road construction.

2025 Price Increase

Dear LocalTel TV Subscribers,

We are committed to continually improving your TV viewing experience and giving you the very best entertainment possible. In the past year alone, we have added new networks to our lineup and upgraded several more to crystal clear High Definition. We also offer amazing TV features like ReStart, CatchUp, unlimited cloud DVR, SureStream Mobility, WatchTVEverywhere, and much more that allow you to be in total control of your home entertainment experience. We see the benefits associated with these features and improvements as worthwhile investments that ensure you have the award-winning quality of service you've come to expect from LocalTel Communications.

As we make these investments, the networks have raised their broadcast rates this year by an unprecedented amount. The sports and local networks, (ESPN, Root Sports, ABC, NBC, CBS, and FOX) which are already the most expensive, are the biggest offenders increasing their rates by up to 25%. While we strive not to pass these on to our customers, unfortunately, we are forced to adjust our prices. As always, we will continue to share that burden by absorbing some of these increases because LocalTel remains committed to delivering the very best programming at a reasonable rate.

Beginning January 1st, the following rates will take effect.

• Basic Cable Service -- $69.95
• Expanded Cable Service -- $141.95

In the coming year, you can expect to see more channels being upgraded to HD while we continue to add new and exciting networks to our lineup. Again, we will continue to push back against the network's unreasonable rate increases and if you would like to help us in the fight, please consider reaching out to your local congressperson.
https://www.govtrack.us/congress//members/WA#representatives

We appreciate your understanding.

Please call us at 509-888-8888 for more details or if you have any questions regarding this information.

Thank you,
LocalTel Communications Management

CCPUD Networks Maintenance Notice

TITLE: LT Card Upgrade
LOCATION: Plain
START TIME: 11:00 PM PST Thursday January 23rd, 2025
END TIME: 7:00 AM PST Friday January 24th, 2025

Services Affected: All Services

Purpose: Upgrade LT cards to support XGSPON services.

CCPUD Networks Maintenance Notice

TITLE: LT Card Upgrade
LOCATION: Chelan
START TIME: 11:00 PM PST Wednesday January 22nd, 2025
END TIME: 7:00 AM PST Thursday January 23rd, 2025

Services Affected: All Services

Purpose: Upgrade LT cards to support XGSPON services.

CCPUD Networks Maintenance Notice

TITLE: LT Card Upgrade
LOCATION: Sunnyslope, Saddlerock, Western Node
START TIME: 11:00 PM PST Tuesday January 21st, 2025
END TIME: 7:00 AM PST Wednesday January 22nd, 2025

Services Affected: All Services

Purpose: Upgrade LT cards to support XGSPON services.

CCPUD Networks Maintenance Notice

TITLE: Meacham Rd Fiber Relocation
LOCATION: Plain Node
START TIME: 8:00 AM PST Tuesday January 14th, 2025
END TIME: 4:00 PM PST Tuesday January 14th, 2025

Services Affected: All Services

Purpose: Fiber needs to be re-routed for road construction.

Important Notice From Chelan County PUD: Ongoing and Intermittent Fiber Outage Issues

We are currently addressing intermittent and random fiber outages caused by specific equipment in the field. Approximately 18% of customer-owners subscribing to broadband services using PUD infrastructure may be affected. While not all customers with this equipment are experiencing issues, if you are, please follow the steps below. For assistance, reach out to your internet service provider.

They have started a project to replace those boxes with new models and they will continue that work until all of them have been replaced. LocalTel is committed to aiding them in expediting that project in any way we can. If you are on fiber in Chelan county and your service is down, you may be able to restore the service by rebooting your fiber box.

To reboot your fiber box you first need to locate your battery backup which is about an 8 inch by 12 inch beige box that says Cyber Power, APC power shield or Precision Power on it. It is often mounted in a garage but may also be on an interior wall on the other side of the fiber box. It may also be an outdoor unit mounted near the fiber box and connecting to outdoor power. When you locate it you'll need to unplug it from power and leave it unplugged for a full 2 minutes and then plug it back in. It may take up to 10 minutes for all services to restore after the reboot.

The Chelan PUD has made available the following link for further details on this project.

Fiber Optics ONT Upgrade

CCPUD Networks Maintenance Notice

TITLE: LT Card Upgrade
LOCATION: Plain
START TIME: 11:00 PM PST Thursday January 23rd, 2025
END TIME: 7:00 AM PST Friday January 24th, 2025

Services Affected: All Services

Purpose: Upgrade LT cards to support XGSPON services.

CCPUD Networks Maintenance Notice

TITLE: LT Card Upgrade
LOCATION: Chelan
START TIME: 11:00 PM PST Wednesday January 22nd, 2025
END TIME: 7:00 AM PST Thursday January 23rd, 2025

Services Affected: All Services

Purpose: Upgrade LT cards to support XGSPON services.

CCPUD Networks Maintenance Notice

TITLE: LT Card Upgrade
LOCATION: Sunnyslope, Saddlerock, Western Node
START TIME: 11:00 PM PST Tuesday January 21st, 2025
END TIME: 7:00 AM PST Wednesday January 22nd, 2025

Services Affected: All Services

Purpose: Upgrade LT cards to support XGSPON services.

CCPUD Networks Maintenance Notice

TITLE: LT Card Upgrade
LOCATION: Sunnyslope, Saddlerock, Western Node
START TIME: 11:00 PM PST Tuesday January 21st, 2025
END TIME: 7:00 AM PST Wednesday January 22nd, 2025

Services Affected: All Services

Purpose: Upgrade LT cards to support XGSPON services.

CCPUD Networks Maintenance Notice

TITLE: Meacham Rd Fiber Relocation
LOCATION: Plain Node
START TIME: 8:00 AM PST Tuesday January 14th, 2025
END TIME: 4:00 PM PST Tuesday January 14th, 2025

Services Affected: All Services

Purpose: Fiber needs to be re-routed for road construction.