Chelan Cty PUD Scheduled Maintenance - Broadview Cable Re-Route

Next Thursday, the 14th, the Chelan PUD has scheduled maintenance from 11:00pm to 6:00am the 15th in the Broadview Area . Please see the information from the PUD below for further details.

Dates: October 14th and 15th (Thursday & Friday)
Duration: From Thursday evening at 11:00 PM until Friday morning at 6:00 AM
Location: Western Node
Services Affected: All

Purpose:
Re-route overhead fiber along canal to new underground route. This route will also serve some recently developed property.

Network update as of 12:30 PM, August 27th

We are aware that some customers are having problems with their internet connection this weekend. Here are some more details about the issue. The network is fine, and it's *not* a widespread outage, though it *is* happening to customers across our entire service area.

The problem stems from out of date firmware on customers' routers. If you have the password and technical ability to log into your router and update the firmware, that will likely fix the problem. Otherwise, please call tech support and they can help you do it.

Our tech support numbers are (509) 888-5700 in Chelan/Douglas counties and (509) 707-7777 in Grant County.

The issue is primarily affecting TP-Link and Netgear routers. However, as a general rule, it's important to keep your router firmware up to date, regardless of brand, because these patches maintain the security and integrity of your router and network connection. Because a significant number of customers are involved, it's keeping our tech support team busy. So please be patient if hold times are longer than normal.

Thank you for your understanding.

Chelan County Fiber Internet Increase

Please be aware that LocalTel will be having an internet rate increase of $1 in Chelan County Sept 1, 2023. Internet rates are increasing due to the PUD fiber raising their rates, increased usage and inflation. For a detailed explanation of the changes, please call us at (509)888-8888.

Chelan Cty PUD Scheduled Maintenance - Broadview Cable Re-Route

Next Thursday, the 14th, the Chelan PUD has scheduled maintenance from 11:00pm to 6:00am the 15th in the Broadview Area . Please see the information from the PUD below for further details.

Dates: October 14th and 15th (Thursday & Friday)
Duration: From Thursday evening at 11:00 PM until Friday morning at 6:00 AM
Location: Western Node
Services Affected: All

Purpose:
Re-route overhead fiber along canal to new underground route. This route will also serve some recently developed property.

Chelan County Fiber Internet Increase

Please be aware that LocalTel will be having an internet rate increase of $1 in Chelan County Sept 1, 2023. Internet rates are increasing due to the PUD fiber raising their rates, increased usage and inflation. For a detailed explanation of the changes, please call us at (509)888-8888.

Chelan Cty PUD Scheduled Maintenance - Broadview Cable Re-Route

Next Thursday, the 14th, the Chelan PUD has scheduled maintenance from 11:00pm to 6:00am the 15th in the Broadview Area . Please see the information from the PUD below for further details.

Dates: October 14th and 15th (Thursday & Friday)
Duration: From Thursday evening at 11:00 PM until Friday morning at 6:00 AM
Location: Western Node
Services Affected: All

Purpose:
Re-route overhead fiber along canal to new underground route. This route will also serve some recently developed property.

Network update as of 12:30 PM, August 27th

We are aware that some customers are having problems with their internet connection this weekend. Here are some more details about the issue. The network is fine, and it's *not* a widespread outage, though it *is* happening to customers across our entire service area.

The problem stems from out of date firmware on customers' routers. If you have the password and technical ability to log into your router and update the firmware, that will likely fix the problem. Otherwise, please call tech support and they can help you do it.

Our tech support numbers are (509) 888-5700 in Chelan/Douglas counties and (509) 707-7777 in Grant County.

The issue is primarily affecting TP-Link and Netgear routers. However, as a general rule, it's important to keep your router firmware up to date, regardless of brand, because these patches maintain the security and integrity of your router and network connection. Because a significant number of customers are involved, it's keeping our tech support team busy. So please be patient if hold times are longer than normal.

Thank you for your understanding.

Chelan County Fiber Internet Increase

Please be aware that LocalTel will be having an internet rate increase of $1 in Chelan County Sept 1, 2023. Internet rates are increasing due to the PUD fiber raising their rates, increased usage and inflation. For a detailed explanation of the changes, please call us at (509)888-8888.

Network update as of 12:30 PM, August 27th

We are aware that some customers are having problems with their internet connection this weekend. Here are some more details about the issue. The network is fine, and it's *not* a widespread outage, though it *is* happening to customers across our entire service area.

The problem stems from out of date firmware on customers' routers. If you have the password and technical ability to log into your router and update the firmware, that will likely fix the problem. Otherwise, please call tech support and they can help you do it.

Our tech support numbers are (509) 888-5700 in Chelan/Douglas counties and (509) 707-7777 in Grant County.

The issue is primarily affecting TP-Link and Netgear routers. However, as a general rule, it's important to keep your router firmware up to date, regardless of brand, because these patches maintain the security and integrity of your router and network connection. Because a significant number of customers are involved, it's keeping our tech support team busy. So please be patient if hold times are longer than normal.

Thank you for your understanding.

Chelan County Fiber Internet Increase

Please be aware that LocalTel will be having an internet rate increase of $1 in Chelan County Sept 1, 2023. Internet rates are increasing due to the PUD fiber raising their rates, increased usage and inflation. For a detailed explanation of the changes, please call us at (509)888-8888.